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NPS 2022 Annual Overall Rating Report of Aramark at Yosemite
In 2022 Aramark at Yosemite, aka Yosemite Hospitality, received a Marginal score on the NPS's Annual Overall Rating(AOR) Report. The 2023 AOR has not been released yet.
NOTE - I received all of NPS's Annual Overall Rating(AOR) Reports on Aramark at Yosemite this last Monday the 26th of February. I have been told by Yosemite's Freedom of Information Act Officer that these will be posted for public review soon. Along with the 2023 AOR Report.
I am posting this report page by page in it's entirety below, so that others can begin to see how horribly Aramark is mismanaging their contract in Yosemite.
I am extremely concerned that issues documented by NPS in this AOR Report are just the tip of the iceberg as far as problems in Yosemite go. A good example of this is the fact that year in and year out, a majority of food service facilities do not seem to be getting even one Health Inspection. Meanwhile there have been multiple Noro Virus outbreak connected to these same facilities since Aramark has been in charge of the concessions Contract in Yosemite. As well as a constant pattern of Aramark not reporting major problems and then not fixing issues properly. Often leaving water damage and mold to such important facilities - Curry Village, the Ahwahnee, and the Lodge have all had issues like this in recent years. Aramark has not reported these issues and seems to have a major problem with fixing these ongoing maintenance issues.
I am posting this report page by page in it's entirety below, so that others can begin to see how horribly Aramark is mismanaging their contract in Yosemite.
I am extremely concerned that issues documented by NPS in this AOR Report are just the tip of the iceberg as far as problems in Yosemite go. A good example of this is the fact that year in and year out, a majority of food service facilities do not seem to be getting even one Health Inspection. Meanwhile there have been multiple Noro Virus outbreak connected to these same facilities since Aramark has been in charge of the concessions Contract in Yosemite. As well as a constant pattern of Aramark not reporting major problems and then not fixing issues properly. Often leaving water damage and mold to such important facilities - Curry Village, the Ahwahnee, and the Lodge have all had issues like this in recent years. Aramark has not reported these issues and seems to have a major problem with fixing these ongoing maintenance issues.
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Mentions ongoing issues at the Ahwahnee with hood fires in the kitchen that never seem to be fixed or addressed properly.
Aramark claims to have done overhead electrical line repairs, but upon further inspection by NPS, the work was found to not be completed.
Unpermitted pesticides being used, including aerosols for Bed Bugs.
Aramark received an Asset Management Program rating of Unsatisfactory.
Aramark received an Asset Management Program rating of Unsatisfactory.
Explains some of the issues with lack of ongoing maintenance, and Aramark continuing to not hire a Preservation Maintenance Lead Position.
El Portal Trailer Court evacuated.
Alcohol being served at Ice Rink without the proper training. The absence of training forced Aramark to shut down alcohol service at the Ice Rink.
Lists a couple of other things that Aramark is required to do by contract, but still hasn't done years later.
Ongoing issues with lack of drivers for the buses and tow trucks.
Staffing Key Leadership positions continues to be a problem. The Senior Huma Resources Lead and Preservation Maintenance Lead continue to remain vacant.
Inspections, reporting, and routine maintenance continue to be an issue. Project related closeout documentation remains outstanding fo.r some projects dating back to 2016.
Wildlife concerns and issues of improperly stored food, trash, and recycling were significant during the summer months. Repeated food storage issues happened at back docks. Including the Ahwahnee, Village Grill, and Curry Village over he course of several months. At Curry Village doors were unsecured, trash was overflowing, and a freezer truck was left unlatched. Additionally a bear was reported at the Pizza Deck. Multiple issues continued to happen at the Village Grill.
NPS sent Aramark a formal letter regarding its outstanding unmet Contractual obligations. Which were also discussed in the 2021 AOR.
Aramark responded to the NPS letter with the status of outstanding Contract requirements, and/or committed to deadlines, some of which were commitments to close out by the 2022 calender year. Commitments were not met by the end of the calender year. NPS continues to work with Aramark to determine next steps to meet outstanding contractual requirements.
Visitor Satisfaction information is based on surveys collected by the consessionaire.
NPS only received 8 comments via mail, email, and on site comment cards. Comments included concerns about food quality, general poor service quality from staff, High Sierra Camps closure, High Sierra Camp lottery, Valley Shuttles, Aramarks website, a retail display, and Tuolumne Meadow Lodge and White Wolf closures due to staffing shortages.
28 Health Inspections were done. Aramark operates 41 facilities. 3 inspections received Marginal Ratings, and one received an Unsatisfactory Rating. The overall rating for Public Health was Marginal.